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Privacy Policy

Welcome to La Bibliothèque's privacy policy (the “Privacy Policy”).

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Labibliotheque.co.uk is a website operated by MAP Hospitality Limited (“we”, “us” or “our”) La Bibliothèque is a trading name of MAP Hospitality Limited. We are registered in England and Wales with company number 09162662 .

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This Website can be used to make bookings for La Bibliothèque Hotel (the “Hotel”) and La Bibliothèque Restaurant (the “Restaurant”), orders for our experiences (an “Experience”), and purchases of our gift vouchers (a “Gift Voucher”), together “Goods and Services”.

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We respect your privacy and are committed to protecting your personal data. This Privacy Policy will inform you as to how we look after your personal data when you visit www.labibliotheque.co.uk (the “Website”) (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

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It is important that you read this Privacy Policy together with any other privacy policy or fair processing policy we may provide on specific occasions when we are collecting or processing personal data about you, so that you are fully aware of how and why we are using your data. The Privacy Policy supplements any such other notices and is not intended to override them.

 

 

IMPORTANT INFORMATION AND WHO WE ARE PURPOSE OF THIS PRIVACY POLICY

This Privacy Policy aims to give you information on how we collect and process your personal data through your use of this Website, including any data you may provide through this Website when you purchase our Goods and Services.

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This website is not intended for children and we do not knowingly collect data relating to children.

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CONTROLLER

MAP Hospitality Limited is the controller and responsible for your personal data (collectively referred to as "we", "us" or "our" in this Privacy Policy).

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We have appointed a data privacy manager who is responsible for overseeing questions in relation to this Privacy Policy. If you have any questions about this Privacy Policy, including any requests to exercise your legal rights, please contact the data privacy manager using the details set out below.

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CONTACT DETAILS
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If you have any questions about this Privacy Policy or our privacy practices, please contact our data privacy manager in the following ways:

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Full name: Heidi Kampa

Email address: reservations@labibliotheque.co.uk

Postal address: 325 Kingsland Road, London, E8 4DL

Telephone number: 020 3542 4201

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You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

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THIRD-PARTY LINKS

 

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

 

 

THE DATA WE COLLECT ABOUT YOU

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

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We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

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  • Identity Data includes first name, last name, username or similar identifier, title and date of birth.

  • Contact Data includes billing address, delivery address, email address, telephone numbers and country of residence.

  • Financial Data includes bank account and payment card details.

  • Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.

  • Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this Website.

  • Profile Data includes your username and password, purchases of our Goods and Services made by you, preferences, feedback and survey responses.

  • Usage Data includes information about how you use our Website, Goods and Services.

  • Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

 

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this Privacy Policy.

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We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

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IF YOU FAIL TO PROVIDE PERSONAL DATA

 

Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to fulfil a booking you have made with us).

In this case, we may have to cancel the Goods and Services that you have purchased with us but we will notify you if this is the case at the time.

 

 

HOW IS YOUR PERSONAL DATA COLLECTED?
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We use different methods to collect data from and about you including through:

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  • Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:

    • make a purchase of Goods and Services on our Website;

    • create an account on our Website;

    • request marketing to be sent to you;

    • enter a competition, promotion or survey; or

    • give us feedback or contact us.

  • Automated technologies or interactions. As you interact with our Website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies[, server logs] and other similar technologies. [We may also receive Technical Data about you if you visit other websites employing our cookies.] Please see our Cookies Policy for further details.

  • Third parties or publicly available sources. We will receive personal data about you from various third parties as set out below:

    • Technical Data from analytics providers (such as Google Analytics), advertising networks and search engines.

    • Contact, Financial and Transaction Data from providers of technical, payment and delivery services.

 

 

HOW WE USE YOUR PERSONAL DATA
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We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Where we need to perform the contract we are about to enter into or have entered into with you (e.g. to provide a Hotel or Restaurant booking).

  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

  • Where we need to comply with a legal obligation.

 

Generally, we do not rely on consent as a legal basis for processing your personal data although we will get your consent before sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.

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PURPOSES FOR WHICH WE WILL USE YOUR PERSONAL DATA
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We have set out, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

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Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table.

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You can access the table of personal data usages by clicking this link.

 

MARKETING

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We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. If you would like to know what personal data we hold about you at anytime, please ask.

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PROMOTIONAL OFFERS FROM US
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We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which Goods and Services and offers may be relevant for you (we call this marketing).

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You will receive marketing communications from us if you have requested information from us or purchased Goods and Services from us and you have not opted out of receiving that marketing.

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THIRD-PARTY MARKETING
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We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.

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OPTING OUT
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You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you OR by contacting us at any time.

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Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a purchase of Goods and Services or other transactions.

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COOKIES
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You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this Website may become inaccessible or not function properly. For more information about the cookies we use, please see our Cookies Policy.

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CHANGE OF PURPOSE

 

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

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If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

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Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

 

 

DISCLOSURES OF YOUR PERSONAL DATA
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We may need to disclose your personal data to third parties. Where we do so, any such disclosure will be on the basis that these third parties are required to keep the data we give them confidential and secure, and will not use it for any other purpose than to carry out the services they are performing for us. We may disclose personal data as follows:

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  • to third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this Privacy Policy.

  • our professional advisors (e.g. accountants, lawyers etc.).

 

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

 

DISCLOSURES REQUIRED BY LAW

 

Like all UK businesses, we are subject to the law. We may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order. We also may need to retain and disclose certain personal data about you to regulatory authorities and to appropriate agencies to conduct anti-money laundering checks and to assist with fraud prevention. We will disclose this information as is required by law.

 

 

INTERNATIONAL TRANSFERS

 

We do not transfer your personal data outside the UK.

 

 

DATA SECURITY

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

 

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so. However, we cannot absolutely guarantee the security of the internet, external networks, or your own device, accordingly any online communications are at your own risk.

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HOW LONG WILL YOU USE MY PERSONAL DATA FOR?
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We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

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To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

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By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.

In some circumstances you can ask us to delete your data: see your legal rights below for further information.

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In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

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YOUR LEGAL RIGHTS
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We want you to remain in control of your personal data. Part of this is making sure you understand your legal rights, which are as follows:

  • the right to request access to your personal data;

  • the right to request correction of the personal data that we hold about you;

  • the right to be forgotten, which allows you to have your personal data erased in certain circumstances (though this is not an absolute right and may not apply if we need to continue using it for a lawful reason).

  • the right to object to your personal data being used for marketing or profiling, or on the basis of our or a third party’s legitimate interests;

  • the right to confirmation as to whether or not we are holding any of your personal data and, if we are, to obtain a copy of it;

  • the right to restrict how your personal data is used;

  • the right to have certain data provided to you in a portable electronic format (where technically feasible);

  • the right to request the transfer of your personal data to you or a third party; and

 

  • the right to withdraw consent at any time where we are relying on consent to process your personal data. Please note that this will not affect the lawfulness of any processing carried out before you withdraw your consent.

 

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

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We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

If you would like further information about any of your rights or wish to exercise them, please contact us.

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We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

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Please keep in mind that there are exceptions to the rights above and, though we will always try to respond to your satisfaction, there may be situations where we are unable to do so (for example, because the information no longer exists or there is an exception which applies to your request).

 

If you are not happy with our response, or you believe that your data protection or privacy rights have been infringed, you should contact the UK Information Commissioner's Office, which oversees data protection compliance in the UK. Details of how to do this can be found at www.ico.org.uk.]

 

CHANGES TO THE PRIVACY POLICY AND YOUR DUTY TO INFORM US OF CHANGES
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We keep our Privacy Policy under regular review and we may update it at any time. This version was last updated on [6 November 2023].

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It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

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