Terms and Conditions

1. THESE TERMS
1.1. What these terms cover. These terms and conditions (the “Terms”) apply to bookings for La Bibliothèque (the “Restaurant”), orders for our experiences (an “Experience”), and purchases of our gift vouchers (a “Gift Voucher”).
1.2. Why you should read them. Please read these Terms carefully before you make a purchase or a reservation for our Restaurant, an Experience or a Gift Voucher. These Terms tell you who we are, how we will provide our Restaurant, Experiences and Gift Voucher services to you, how you, and we, may change or end the contract, what to do if there is a problem, where you can find information about how we process your personal data and other important information. By making a purchase, you are bound by these Terms and acknowledge that you are entering into a contract with us (“Contract”).
1.3. Applicability of these Terms. These Terms apply to our, the Restaurant, Experiences and Gift Vouchers unless otherwise specified.

2. INFORMATION ABOUT US AND HOW TO CONTACT US
2.1. Who we are. We are MAP Maison Limited a company registered in England and Wales. Our company registration number is 09043987 and our registered office is at 321 Kingsland Road, London, E8 4DL. Our registered VAT number is 231678504.
2.2. We are based in the UK. The address of La Bibliothèque by MAP Restaurant is 325 Kingsland Road, London, E8 4DL. Our experiences only take place at La Bibliothèque by MAP Restaurant, 325 Kingsland Road, London, E8 4DL in the UK.
2.3. How to contact us. You can contact us by writing to us at reservations@laBibliothèque.co.uk and/or La Bibliothèque, 325 Kingsland Road, London, E8 4DL.
2.4. How we may contact you. If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order and you consent to us processing and using your personal data in line with our Privacy Policy which can be found at https://www.labibliotheque.co.uk/policies/privacy-policy
2.5. "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.

3. RESERVATIONS
3.1. This clause applies where you book our, Restaurant, Experiences or buy a Gift Voucher or wish to redeem a Gift Voucher (each a “Reservation”).
3.2. You can make Reservations online at www.labibliotheque.co.uk, by email to reservations@labibliotheque.co.uk, or by telephone at 020 3542 4201.
3.3. You must be at least 18 years old to make a Reservation. We reserve the right to request valid photographic proof of identity and age.
3.4. Our acceptance of your Reservation will take place when we email you to accept it, at which point a contract will come into existence between you and us. Reservation confirmations are subject to availability. We usually expect to respond to you within 24 to 48 hours.
3.5. Please check that the details of your Reservation are complete and accurate before you make your Reservation and then check it is correct when we confirm the details back to you when confirming your order. We cannot guarantee that amendments to your Reservation will be possible, and these may incur an additional charge.
3.6. If we are unable to accept your Reservation for any reason, we will inform you of this via email and will either not charge you or will refund your payment, if you have paid online. This might be because there is no availability for the Restaurant or Experience on your selected date.
3.7. We will assign a number to your Reservation and tell you what it is when we accept your order/Reservation (“Reservation Number”). It will help us if you can tell us the Reservation Number whenever you contact us about your Reservation.

4. PRICE AND PAYMENT
4.1. The price of the Experience or Gift Voucher (which includes VAT) will be the price indicated on the order pages when you placed your Reservation [and in our confirmatory email accepting your order]. We use our best efforts to ensure that the price advised to you is correct. However please see Clause 4.2 for what happens if we discover an error in the price of your Reservation.
4.2. It is always possible that, despite our best efforts, the price may be incorrectly stated. We will normally check prices before accepting your order. If the correct price at your Reservation date is higher than the price stated to you at the time of you making the enquiry and you making the Reservation for the future date, we will contact you for your instructions before we accept your order. If we accept and process your order/Reservation where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any products provided to you.

6. RESTAURANT
6.1. All Restaurant Reservations require credit/debit card details to confirm your Reservation, and will require a prepayment of £20 per person if no other amount is stated at the time of making the reservation.
6.2. Restaurant Reservations may be cancelled free-of-charge up to 48 hours in advance of the booking time. Any pre-payment will be refunded.
6.3. If you cancel a Restaurant Reservation within 48 hours of the booking time, or if you do not arrive for your booking, you will be charged a cancellation charge equivalent to £20 per person, which will be charged to the associated credit card provided on booking.
6.4. If you wish to make any changes to your Restaurant Reservation, you must provide at least 48 hours notice prior to the booking time. Whether we can accommodate any changes will depend upon availability and we cannot guarantee this. We may charge for any places cancelled with less than 48 hours notice.
6.5. Takeaway may be available from time to time.
6.6. When operating a takeaway service, orders can be placed online, by phone, or in person. You will receive an order number at the time of your order confirmation. We recommend ordering in advance to allow for preparation time.
6.7. Payment for takeaway orders is required at the time of ordering. We accept all major credit and debit cards.
6.8. Orders should be collected at the scheduled collection time. You will need to provide your order number when collecting your takeaway order.
6.9. Should you wish to cancel your order, you must inform us as soon as possible. Cancellations made less than 45 minutes before the scheduled collection time will not be eligible for a refund.

7. EXPERIENCES
7.1. Following Reservation of an Experience you must confirm your attendance at least 48 hours before your Experience by sending an email to reservations@labibliotheque.co.uk quoting your Reservation number and identifying the number of people attending if less than the number when the Reservation was taken.
7.2. If you wish to cancel and rearrange an Experience after a date has been set for the Experience to take place, please email or phone us, using the email address or phone number provided in your booking confirmation email, to confirm you can no longer attend at least 72 hours before your Reservation date. We are unable to accept any changes to Experiences Reservations unless they are notified to us at least 72hours in advance and then any rebooking of any cancelled Experience is at our discretion, and any new date will need to be agreed by us. If we do agree to reschedule an Experience then we reserve the right to charge an additional fee to take account of the need to reschedule and any loss to us due to the cancellation. Refunds or an exchange can be made at any time if a date has not been set for an Experience subject to Clause 7.2.
7.3. If we have to cancel the Experience, where possible, we will get in contact and arrange to re-book your Experience at a mutually agreed time.
7.4. Experiences are non-refundable and will be valid for 12 months from the date of purchase. This means that the Experience must be completed before the expiry of the 12 month period. In exceptional circumstances we may at our discretion extend the expiry date.
7.5. Please arrive at least 15 minutes prior to your allotted booking time. If you are going to be late, please contact us to let us know as soon as practicably possible.
7.6. Please ensure that each participant in your Reservation brings photographic ID to be presented to us on arrival. Please note that by accepting these Terms you are confirming that individuals on your Reservation are aged 18 or over.
7.7. If you are booking an Experience using a Gift Voucher, once the voucher holder has contacted us to book the Experience, the Gift Voucher will be confirmed to have been redeemed. Your Gift Voucher can only be redeemed against the exact Experience it was purchased for, i.e. if purchased for the Cocktail experience, the voucher can only be redeemed for the Cocktail experience. Please note that every attempt is made to accommodate your preferred time slot however it is not guaranteed. Once your time slot has been confirmed, you will receive a confirmation email with all the details from our reservation team. The Gift Voucher can only be redeemed once and is valid for 12 months after confirmed purchase. The Gift Voucher is an e-voucher so can either be printed or presented to us on your smart phone or device on arrival.
7.8. We may have to suspend the provision of an Experience to make changes to an Experience, for instance to update it or to adhere to relevant laws and regulatory requirements or due to unforeseen circumstances.
7.9. We will contact you in advance, where possible, to tell you we will be suspending supply of an Experience. If we do and the suspension is for more than a calendar month, you may contact us to end the Contract and we will refund any sums you have paid in advance for the Experience. This will be the limit of our responsibility.
7.10. Each Experience, and any additional experiences that we may offer from time to time, may vary from their description on the website, for instance we have a right to change or update the menu and we will confirm the change prior to your experience.
7.11. Payment must be made on the website at the point of check-out before Reservations are processed, or in accordance with the terms that are relevant to your particular purchase.
7.12. Should an Experience be purchased but no date be specified for it to take place at the time of purchase, you will have statutory rights to cancel the Experience as set out in Clause 10.

8. GIFT VOUCHERS
8.1. The validity period of a Gift Voucher will vary depending on the specific voucher. This information will be printed on the front of the voucher. Gift Vouchers must be redeemed prior to the expiry date, otherwise the Gift Voucher will be invalid.
8.2. Payment must be made on the website at the point of check-out before Reservations are processed, or in accordance with the terms that are relevant to your particular purchase.
8.3. Gift Vouchers are non-refundable. Gift Vouchers must be redeemed before the expiry of the validity period. In exceptional circumstances we may at our discretion extend the expiry date.
8.4. If making a Reservation with a prepaid Gift Voucher, please inform us of this when you are making your Reservation. You will be given a unique voucher code, which you will be asked for when you arrive for your Reservation.
8.5. You must bring your Gift Voucher and present it when you arrive for your Reservation, otherwise your bill must be settled using an alternative method of payment.
8.6. Advanced booking is essential, and Reservations remain subject to availability.
8.7. Gift Vouchers can only be redeemed once and are non-transferable or refundable.
8.8. During the order process we will let you know when we intended to provide the Gift Voucher to you and we will confirm by sending you a follow up email.
8.9. If our supply of the Gift Voucher is delayed by an event outside our reasonable control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the Contract and receive a refund for any Gift Vouchers you have paid for but not received.
8.10. You own a Gift Voucher once we have received payment in full.
8.11. We may have to suspend the supply of a Gift Voucher to:
8.11.1. update the Gift Voucher to reflect changes in relevant laws and regulatory requirements;
8.11.2. make changes to the Gift Voucher as requested by you or notified by us to you.
8.12.We will contact you in advance to tell you we will be suspending supply of the Gift Voucher, unless the problem is urgent or an emergency. You may contact us to end the Contract for a Gift Voucher if we suspend it while your order is outstanding, or tell you we are going to suspend it, in each case for a period of more than a calendar month and we will refund any sums you have paid in advance in respect of the period after you end the Contract.
8.13. The above cancellation rights are in addition to your statutory cancellation rights in Clause 10.

9. CANCELLATIONS AND REFUNDS
9.1. All cancellations must be made by post, email or by phone.
9.2. Where applicable, all refunds will be processed within 5-10 working days. Please note that the funds may not reach your account immediately.
9.3. Refunds can only be made to the purchaser and the monies will be refunded directly to the original method of payment. Refunds cannot be given on expired, extended or exchanged vouchers.

10. YOUR RIGHTS TO CHANGE YOUR MIND TO END THE CONTRACT
10.1. You have a statutory right to cancel your purchase of a Gift Voucher or the purchase of an Experience where a date has not been set for the Experience (‘Qualifying Experience’). The time to cancel is within 14 calendar days after receiving the Gift Voucher following purchase or within 14 calendar days after receiving the Qualifying Experience Voucher. There is no statutory right to cancel an Experience Voucher which has a specific date specified on it for the Experience to take place.
10.2. If you want to cancel your purchase of a Gift Voucher or Qualifying Experience within the 14 day cancellation period in Clause 10.1 you can do so by post, by emailing or calling us and speaking to us.
10.3. You do not have a right to change your mind in respect of Gift Vouchers that have been redeemed.

11. HOW TO END THE CONTRACT UNDER CLAUSE 10
11.1. To end the Contract with us, please let us know why and do one of the following:
11.1.1. Email. Email us at reservations@labibliotheque,co.uk. Please provide your name, home address, details of the order and, where available, your phone number and email address.
11.1.2. By post. Write to us at that address, including details of what you bought, when you ordered or received it and your name and address.
11.1.3. By Online Cancellation Form, which can be found at https://www.labibliotheque.co.uk/cancellation-form
11.2. If you end the Contract for any reason after you have received Gift Vouchers or Experience Vouchers, we will cancel them online. Please see Clause 10 for the provisions relating to when you do not have the right to change your mind and receive a refund.
11.3. We will refund you the price you paid by the method you used for payment.
11.4. We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind under Clause 10 then our refund will be made within 14 days of your telling us you have changed your mind providing this is done within the right to cancel period.

12. YOUR RIGHTS TO MAKE CHANGES
12.1. Where we can accommodate a change to your Reservation, we will let you know if the change is possible. If it is possible, we will let you know about any changes to the price of the Reservation, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.

13. OUR RIGHTS TO END THE CONTRACT
13.1. We may end the Contract for a Gift Voucher or an Experience Voucher at any time by writing to you if you do not, within a reasonable time, allow us to electronically deliver the Voucher to you. We may end the contract for a Reservation if you or any participant breaches any of the terms and conditions herein or if our staff deem the actions of you or one of the participants to be offensive, dangerous, those of someone who is excessively inebriated, in breach of our alcohol licence or unacceptable.
13.2. If we end the Contract in the situations set out in Clause 13.1, we will refund any money you have paid in advance for any goods and services we have not provided. However, if it relates to a Reservation, which is part completed, we will not be required to offer a refund. In either case we may deduct or charge you a reasonable compensation for the net costs we will incur as a result of your/the participant breaking the Contract, as compensation for the net costs we will incur as a result.
13.3. We may write to you to let you know that we are going to stop providing the , Restaurant, Experience or Gift Voucher which you have purchased. We will let you know as soon as possible in advance if we do so and will refund any sums you have paid in advance for goods and services which will not be provided.

14. OUR RIGHTS TO MAKE CHANGES
14.1. Minor changes. We may make changes:
14.1.1. to reflect changes in relevant laws and regulatory requirements; and
14.1.2. to implement minor adjustments and improvements, for example a change to the food menu or changes to the Experiences we are able to offer.
14.2. More significant changes to the Reservations and these Terms. If we may make some changes to these Terms, the , the Restaurant, Gift Vouchers or the Experiences, we will notify you and you may then contact us before the changes take effect. If you are not happy with the change then please let us know.

15. IF THERE IS A PROBLEM
15.1. We welcome your feedback, so if you have any questions or complaints, please contact us. If you have a problem on the day of a Reservation, or whilst staying with us, please bring it to the attention of the on duty manager as soon as possible so we can endeavour to correct the problem as soon as possible. If your complaint is not resolved on the day, or feedback is not urgent, you can write to us at reservations@labibliotheque.co.uk or 325 Kingsland Road, London, E8 4DL. When you get in contact, please provide your Reservation Number, date of your Reservation and who you spoke to from our team on the day. Alternatively, please speak to one of our staff in-store.

16. INTELLECTUAL PROPERTY RIGHTS
16.1. All Intellectual Property Rights in or arising out of or in connection with the goods and services that we supply to you (other than Intellectual Property Rights in any materials provided by you) shall be owned by us.

17. DATA PROTECTION
17.1. We will only use your personal information as set out in our Privacy Policy that can be found at https://www.labibliotheque.co.uk/policies/privacy-policy

18. CONFIDENTIALITY
18.1. Each party undertakes that it shall not at any time disclose to any person any confidential information concerning the recipes, the business, assets, affairs, customers, clients or suppliers of the other party, except as permitted by Clause 18.2.
18.2. Each party may disclose the other party's confidential information:
18.3.1. to its employees, officers, representatives, contractors or subcontracts or advisers who need to know such information for the purposes of exercising the party's rights or carrying out its obligations under or in connection with the Contract. Each party shall ensure that its employees, officers, representatives or advisers to whom it discloses the other party's confidential information comply with this Clause 18; and
18.3.2. as may be required by law, a court of competent jurisdiction or any governmental or regulatory authority.
18.4. No party shall use any other party's confidential information for any purpose other than to exercise its rights and perform its obligations under or in connection with the Contract.

19. LIABILITY
19.1. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this Contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the Contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process. Our liability for your loss will be limited to the price you paid for the relevant goods and/or services purchased; (for , the price paid for the rooms taken, Restaurant the price paid for food and beverage excluding tips, Experience, the price paid for the Experience excluding tips and Gift Voucher the price paid for the voucher).
19.2. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products including the right to receive products which are: as described and match information we provided to you and any sample or model seen or examined by you; of satisfactory quality; fit for any particular purpose made known to us; supplied with reasonable skill and care and for defective products under the Consumer Protection Act 1987.
19.3. We only supply the goods and services (including our , Restaurant and Experiences) for domestic and private use. If you are a commercial business or are purchasing for re-sale purpose please let us know. In any event we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
19.4. In circumstances in which a situation beyond our control occurs, and the consequences of which could not have been avoided even if all reasonable measures had been taken, we will not be liable for our failure to carry out any of our duties under these Terms to the extent the failure links to such unavoidable and extraordinary circumstances. The circumstances described here may include a fire or burglary at our premises. If such unavoidable and extraordinary circumstances affect us from materially complying with our obligations under these Terms and it continues for more than 30 days, you may terminate the Contract with immediate effect by giving us notice.

20. OTHER IMPORTANT TERMS
20.1. Assignment. We may transfer our rights and obligations under these Terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
20.2. Third Party Rights. This Contract is between you and us. No other person shall have any rights to enforce any of its Terms, except as explained in these Terms, in respect of our guarantee. Neither of us will need to get the agreement of any other person in order to end the Contract or make any changes to these Terms.
20.3. Severance. Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
20.4. Even if we delay in enforcing this Contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these Terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
20.5. Governing Law and Jurisdiction. These Terms are governed by English law and you can bring legal proceedings in respect of the Goods and Services in the English courts. If you live in Scotland, you can bring legal proceedings in respect of the Goods and Services in either the Scottish or the English courts. If you live in Northern Ireland, you can bring legal proceedings in either the Northern Irish or the English courts.